Privacy Policy

1. Introduction

Trace Method LLC ("Company," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use the T.R.A.C.E. Method platform ("Service").

2. Information We Collect

2.1 Information You Provide

• Account information: name, email address, and password when you register
• Payment information: processed securely through Stripe; we do not store credit card numbers
• Interview responses: your spoken and typed answers during practice sessions
• Profile preferences: selected IT role, coaching preferences

2.2 Information Collected Automatically

• Usage data: pages visited, features used, session duration, and interaction patterns
• Device information: browser type, operating system, and screen resolution
• Log data: IP address, access times, and referring URLs

3. How We Use Your Information

We use your information to:

• Provide and personalize the AI coaching experience
• Generate performance analytics and progress tracking
• Process payments and manage subscriptions
• Send service-related communications (account verification, password resets, subscription updates)
• Improve and develop the Service, including AI model quality
• Ensure security and prevent fraud

4. AI Processing

Your interview responses are processed by AI systems to generate coaching feedback, scores, and practice recommendations. This processing is essential to providing the Service. We use third-party AI providers (such as OpenAI) to process your responses. These providers are contractually obligated to protect your data and may not use it for their own training purposes.

5. Data Sharing

We do not sell your personal information. We may share data with:

• Service providers: payment processors (Stripe), AI providers, hosting services, and email delivery services — only as necessary to operate the Service
• Legal requirements: when required by law, court order, or governmental authority
• Business transfers: in connection with a merger, acquisition, or sale of assets, with notice to you

6. Data Retention

We retain your account data and interview history for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data by contacting us. Some data may be retained as required by law or for legitimate business purposes (e.g., fraud prevention).

7. Data Security

We implement industry-standard security measures including encryption in transit (TLS/SSL), encrypted storage, access controls, and regular security reviews. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of non-essential communications
• Data portability — receive your data in a structured format

To exercise these rights, contact us at [email protected].

9. Cookies & Tracking

We use essential cookies for authentication and session management. We may use analytics tools to understand how the Service is used. You can control cookie settings through your browser.

10. Children's Privacy

The Service is not intended for individuals under 16 years of age. We do not knowingly collect personal information from children. If we learn we have collected data from a child, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or prominent notice on the Service. The "Last updated" date at the top reflects the most recent revision.

12. Contact

For privacy-related questions or requests:

• Email: [email protected]
• Address: 8 Market Place #300, Baltimore, MD 21202
• Phone: (443) 529-0644